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- Hello, could I speak to Barry O’Toole, please ?
- I’m afraid he’s not at his desk at present. Can I take a message ?
- Yes, please. Would you mind telling him that Gloria Norris called? My number is 0208544 9733.
- Thank you, I’ll make sure he gets the message.
.
Style: professional and business-like
Notes:
- Hello, could I speak to…please? = Hello, would it be possible to speak to…, please? (more formal)
- I’m afraid (more formal) = I’m sorry, but
- he’s not at his desk = he is away from his desk / he is not here
- at present (more formal) = now
- Can I take a message? = Would you like to leave a message?
- Would you mind telling him…? (more formal) = Could you please tell him…?
- he gets the message = he receives the message (more formal)
.
Audio file name: DailyStep-3_telephone-business-002_01
- Hi Barry, there was a call for you earlier while you were at lunch.
- Who was it ?
- It was Gloria Norris. She left her number for you to call her back. It’s on your desk.
- Thanks for taking the message. I’ll give her a call now.
.
Style: professional and business-like
Notes:
- there was a call for you earlier = someone called you earlier today
- you were at lunch = you were away for your lunch break
- She left her number = She gave me her number
- to call her back (phrasal verb) = to return her call (more formal)
- I’ll give her a call = I’ll call her / I will telephone her
.
Audio file name: DailyStep-3_telephone-business-002_02
- Hello, I’m calling to speak to Sandra Berry.
- Sorry, I think you have come through to the wrong department. Which department is Sandra in ?
- I believe she is in the Legal department, but I’m not sure.
- I’ll transfer you back to the switchboard. They’ll be able to tell you.
.
Style: professional and business-like
Notes:
- Hello, I’m calling to speak to Sandra Berry. = I would like to speak to Sandra Berry.
- you have come through (phrasal verb) = you have been transferred (more formal)
- I’ll transfer you back = I will send your call back
- the switchboard = the place where all the telephone calls come in and are transferred to other part of the company
.
Audio file name: DailyStep-3_telephone-business-002_03
- Hello, could I speak to Brendan O’Connell, please ?
- Speaking.
- Oh, hello Brendan. It’s Maria Carter here, calling from Slater’s Ltd. I believe you called me earlier.
- Hello Maria, thank you for calling back. The reason I was calling was to ask if you’ve had a chance to look through the report I emailed you on Tuesday.
.
Style: professional and business-like
Notes:
- Speaking. = This is him speaking
- you called me earlier. = you telephoned me earlier today (more formal)
- thank you for calling back = thank you for returning my call
- The reason I was calling was to ask if… = I was calling to ask whether…
- you’ve had a chance = you have had time / you have had the opportunity
- to look through the report = to read the report
- the report I emailed you (omitting the relative pronoun ‘that’ or ‘which’) = the report that/which I emailed you
.
Audio file name: DailyStep-3_telephone-business-002_04
- Hello, I’m calling to speak to someone in the Accounts department.
- Of course. Could I take your name, please ?
- Yes, it’s Frederick Hopper, calling from Davis Construction Limited.
- Thank you, Mr Hopper. One moment please, I’ll just put you through now.
.
Style: professional and business-like
Notes:
- Hello, I’m calling to speak to someone in the Accounts department. = Hello, could I speak to a person in the Accounts department please?
- Could I take your name, please? = Please give me your name
- One moment please = Please wait for a moment
- I’ll just put you through (phrasal verb) now. = I will connect you now / I will transfer you now
.
Audio file name: DailyStep-3_telephone-business-002_05
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